We're thrilled to announce that the issue affecting rewards redemption has been resolved successfully. Our team has worked tirelessly to address the underlying issue, and we're pleased to confirm that rewards redemption functionality is now fully operational.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout this process. Your satisfaction and security are our utmost priorities, and we're committed to delivering a seamless experience for our users.
Thank you for your continued support and cooperation. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team.
Posted Feb 09, 2024 - 18:59 UTC
Monitoring
We're pleased to inform you that we've successfully completed the maintenance of redemption on our platform. However, we're currently awaiting confirmation from our third-party service provider to enable reward redemption for all users.
We appreciate your patience and understanding.
We'll provide further updates as soon as we have more information. Thank you for your continued support
Posted Feb 09, 2024 - 18:00 UTC
Update
In light of the rewards redemption incident, we observed that one of our internal accounts was compromised. We have taken proactive steps to ensure the continued security of our system and protect the data of all our users.
As a precautionary measure, we have initiated forced logouts for all user accounts. This means that you may be required to log in again when accessing our platform. Please be assured that this action is not indicative of a data breach. Instead, it is a proactive security measure taken on our part to mitigate any potential risks associated with unauthorized access.
We take the security and privacy of our users' data very seriously, and this measure is part of our ongoing commitment to maintaining a safe and secure environment for all our customers.
We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation as we work to ensure the continued security of our platform.
If you have any questions or concerns, please do not hesitate to reach out to our support team
Posted Feb 09, 2024 - 14:46 UTC
Update
We're continuing to work closely with our rewards redemption service provider to resolve the ongoing maintenance incident. At this time, it's taking longer than anticipated, and we appreciate your patience as we work towards a resolution.
Please rest assured that all other features and functionalities remain operational. We're focused on restoring full service as soon as possible.
Thank you for your understanding and cooperation.
Posted Feb 09, 2024 - 08:58 UTC
Investigating
We are currently experiencing an issue with our rewards redemption system, and as a result, we have temporarily disabled the feature to prevent further use. Our team is actively working to address the issue and restore functionality as soon as possible.
During this time, the rewards redemption system will be undergoing maintenance, and it will be unavailable for use. We apologize for any inconvenience this may cause.
Rest assured, we are prioritizing the resolution of this issue and will provide updates as soon as the system is back online. Thank you for your patience and understanding.